Service, repair, maintenance, replacement and new installation of heating and cooling systems in residential and light commercial environments.
Duties
Install, maintain and repair heating and cooling systems for both commercial and residential customers. Diagnosis and repair of electronic, mechanical and electrical components of these systems.
Travel to job sites in service area, and work with dispatch to ensure schedule is maintained and delays are properly communicated to customer.
Be available to work some evenings, weekends, and holidays during peak seasons, to service emergency needs of our customers.
Maintain cleanliness and organization of company vehicle
Understand company pricing and generate appropriate customer invoice at job site. Electronically process credit card payments. Obtain customer signature at completion of job.
Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
Diagnose diverse service issues, obtain replacement parts, calibrate system to manufacturer’s recommendations, and explain fully to customer what the issue is and what is needed to correct.
Participate in company provided training opportunities on latest industry technologies.
Identify and report to owner potential opportunities for additional business (newer system, service contracts, and additional services).
Deliver exceptional service to ensure customer satisfaction, always with honesty and integrity
Skills
Experience in installation, maintenance, and troubleshooting and correcting diverse HVAC service issues
Good analytical skills and attention to detail with ability to read and interpret blueprints, plans, wiring diagrams and manuals
Excellent customer service skills with desire to exceed customer expectations
Ability to work independently in a timely manner, making sure job is done correctly the first time
Other Requirements
Well groomed, neat appearance, and professional demeanor
Valid driver’s license and clean driving record
Valid social security number
Must be able to pass drug test(s) and background check(s) as required by company
EPA certification required
Be able to lift, push, pull, carry and maneuver heavier items (with additional manpower or appropriate devices as necessary); carry ladders; work from heights, work in small crawl spaces.
Be able to work in extreme temperatures and adapt to all working environments
Observe all company procedures and safety rules
Maintain accurate time records
Work as part of our team to ensure customer satisfaction and the success of our company